Cyvora / Cyber security services
Cyber strategic communications
Prepare clear communications for cyber incidents, aligning leadership, staff and stakeholder messages throughout response and recovery.
For Australian small and medium businesses and enterprise organisations.
Discuss your requirementsWhen to consider this service
Start with the problem
you need to solve.
Unclear incident messages, conflicting stakeholder expectations or communications decisions made under pressure.
Agree a focused scope that reflects the systems, information and business activities you need to protect. The starting point is your current environment and the decisions your team needs to make.
Scope & outcomes
Practical work.
Clear deliverables.
What the engagement can cover
- Review audiences, decision-makers and approval processes
- Develop communications plans and scenario-based messages
- Align communications with incident response and recovery activities
Typical deliverables to agree
- A cyber communications plan
- Stakeholder and approval arrangements
- Scenario-based messaging and exercise recommendations
Agree final deliverables, access requirements and responsibilities before the engagement begins.
Built around your organisation
The right fit
for your team.
Small & medium businesses
Prepare simple responsibilities and messages for staff, customers and business partners.
Explore cyber security for SMBsEnterprise organisations
Coordinate leadership, communications teams and affected stakeholders across a complex response.
Explore enterprise cyber securityPlanning your engagement
Communicate confirmed facts during a cyber incident
Cyber crisis communications should work alongside technical response. Stakeholders need clear, consistent information, while investigators may still be determining what happened. A plan can establish audiences, approval responsibilities and update processes before an incident. During a response, messages should distinguish confirmed facts from matters still under investigation. Preparing templates and decision paths can help teams communicate without making unsupported assurances about the incident or recovery.
What to prepare before we start
Identify stakeholder groups, spokesperson responsibilities and approval paths. Bring existing crisis plans and communication channels. Agree how the communications team will coordinate with technical responders and legal advisers, including how changing facts will be reflected in updates.
Common questions
Cyber strategic communications FAQs
When should cyber crisis communications planning begin?
Before an incident. Agreeing responsibilities, approval paths and stakeholder needs in advance helps teams communicate more consistently when facts are still developing.
How is the engagement scoped?
Scope is agreed around your objectives, systems, stakeholders and available resources. Confirm deliverables, responsibilities, exclusions and any ongoing support before work begins.
What should a cyber crisis communications plan cover?
Identify internal and external audiences, message approval roles, trusted channels and how updates will be coordinated. Include a process for verifying facts with technical teams and escalating questions to the appropriate business or legal decision-maker.
Can communications planning be tested before an incident?
Yes. A scenario exercise can test who approves statements, how staff receive instructions and how teams respond to incomplete or changing information. It should surface decisions and dependencies that need to be resolved before a real event.